State Farm® Insurance Agent Mike Whitford
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dustin Robertson
October 23, 2024
5
out of
5
rating by Dustin Robertson
"Diana is amazing, she's easy to talk to and has plenty of patience. She explained everything to me. Even if it was twice to make sure I understood. Thank you Diana, I appreciate the help!"
We responded:
"Dustin, thank you for your wonderful review! I'm glad to hear that Diana was able to assist you so effectively. Her patience and ability to explain things clearly are truly valuable qualities. We appreciate your kind words and are here for any future questions or needs you might have. - Mike Whitford - State Farm Insurance Agent, Las Vegas, NV"
Dave R
September 30, 2024
1
out of
5
rating by Dave R
"I have been calling this office for almost 2 hours on a Monday, since 3pm and I am unable to get an agent on the phone. It’s 4:30 pm now and the office is closed. I was promised a call back and didn’t receive one. The only person I got on the phone was an extremely ignorant and wouldn’t answer a simple question directly as to weather or not she was an actual agent who could make changes to my account. It’s unbelievable that an office would be unavailable at 4:30pm on a Monday."
Jinevee Zamora
September 26, 2024
5
out of
5
rating by Jinevee Zamora
"Chad is AMAZING! I've been procrastinating this visit, suffice to say, that Chad not only made it pleasant but also informative. He provided me with excellent service and valuable information. He explained it so that I understood completely and was able to make a confident, instructive decision. In my opinion he went above and beyond with the service he provided. He deserves more than 5 stars! Thank you Chad!"
We responded:
"Jinevee, Thank you for sharing your experience! I'm glad Chad was able to make your visit both pleasant and informative. It's wonderful to know he provided excellent service and valuable information, helping you make a confident decision. We truly appreciate your kind words and are grateful to have Chad on our team. If you need any further assistance, don't hesitate to reach out. - Mike Whitford - State Farm Insurance Agent, Las Vegas, NV"
Jonothan Reyes
September 17, 2024
1
out of
5
rating by Jonothan Reyes
"This place sucks, unprofessional staff, never answers any of my calls, no help at all when asked why is my bill is going up since I haven’t had an accident or any tickets"
We responded:
"Hello Jonothan, Thank you for sharing your feedback. We strive to provide excellent service, and we’re sorry to hear about your concerns regarding your billing and communication with our office. Understanding why your bill has changed is important, and we would like to help clarify this for you. Please contact us directly at 702-463-2400 or service@mikewhitford.com, and we’ll be happy to review your account and address any questions you may have. We appreciate the opportunity to assist you further."
Susana Davila
September 11, 2024
5
out of
5
rating by Susana Davila
"I don't normally write reviews but I had to do this one. Susie Ramirez provided excellent customer service. My experience with her was amazing. She's professional and provided me with all the info needed. Thank you State Farm, thank you Susie Ramirez! Awesome work!"
We responded:
"Susana, thank you for taking the time to share your experience. I'm glad to hear that Susie provided you with excellent customer service and all the information you needed. We appreciate your kind words and are happy to have Susie as part of our team. If you need any further assistance, feel free to reach out. - Mike Whitford - State Farm Insurance Agent, Las Vegas, NV"
paul sousa
June 22, 2024
3
out of
5
rating by paul sousa
"Had them for over 10 years. Kept increasing my rates each month substantially with no tickets or accidents. Told then I was going to have to change. No response at all. Still receiving bills months later and they fail to respond to calls."
We responded:
"Hi Paul, Thank you for your review and feedback. I am sorry to hear about your frustration with the rates increasing. The rising costs associated with parts, repairing vehicles, supply chain issues, and litigation are causing insurance rates to increase in most places in the United State, including Nevada. We are looking into why you would be receiving notices and will follow up if any action needs to be taken. Please feel free to email me directly mike@mikewhitford.com if you wish to respond. We are very sorry to see you leave State Farm and hope we can earn your business again at a future date. "
Lisa Vergara
April 20, 2024
5
out of
5
rating by Lisa Vergara
"Susana was very professional and knowledgeable."
We responded:
"Thanks, Lisa! We are so happy to hear that you had a great experience with Susana. Please let us know if you ever need anything! - Mike Whitford - State Farm Insurance Agent"
Valorie Lopez
April 18, 2024
5
out of
5
rating by Valorie Lopez
"I was shopping around for renters insurance and I got referred to Susy. She was so amazing and nice. She made the process easy and gave me the most accurate quote. If you need insurance I definitely recommend Susy! Thank you for helping me out!!"
We responded:
"Thank you for sharing your experience with us, Valorie! We appreciate you letting us know how Susy provided excellent assistance while you were shopping for renters insurance. Making the process easy and giving accurate quotes are important to us, and we're glad Susy could deliver for you. Thanks again for choosing our team—we're here to help whenever you need! - Mike Whitford - State Farm Insurance Agent, Las Vegas, NV"
Rose Hodges
April 16, 2024
5
out of
5
rating by Rose Hodges
"Susy thank you for being amazing. I was so nervous being a young driver but you helped me with options. You took the time to explain my options and did not rush me to make a decision !!! I will keep recommending all my friends and family to you ! THANK YOU !!!!!"
We responded:
"Rose, thank you for the positive review. Susy is a fantastic part of the team and we are so glad to hear she was able to help you with your insurance needs."
Maria Zuleta
April 10, 2024
5
out of
5
rating by Maria Zuleta
"Susy has the best customer services I have received in a very long time !!! Looking for rates on vehicles is scary and the process can be stressing !!! She handled all my questions extremely well and was able to answer all my questions in a timely matter !! She makes you feel comfortable through the process and is not a PUSHY sales person . Very important to be able to keep employees who know how to talk to people most importantly make them feel comfortable!!! Susy thank you for being patient and listening to my concerns !"
We responded:
"Thank you, Maria, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Susy, who go above and beyond for their customers. Thank you for trusting us with your insurance needs! - Mike Whitford - State Farm Insurance Agent"
Giuseppe Lucarelli
April 5, 2024
5
out of
5
rating by Giuseppe Lucarelli
"Terreaux is great to work with - patient, helpful, and I highly recommend him, based on my experience with him. He is a courteous, proactive professional who cares about his clients. As an example, my previous carrier had (accidentally) messed up my coverage. Terreaux took the initiative and spent hours fixing everything on my behalf, which was above and beyond in my opinion."
We responded:
"Giuseppe, your detailed review is truly appreciated! We're delighted to hear that you had a positive experience with our office and that Terreaux went above and beyond to ensure your coverage was fixed promptly. Providing exceptional service and proactive assistance is what we strive for. Thank you for recommending us, and we look forward to assisting you with your insurance needs in the future! Mike Whitford - State Farm Insurance Agent, Las Vegas, NV"
Andrew Sortland
February 16, 2024
5
out of
5
rating by Andrew Sortland
"Terreaux Williams was honest, reliable and considerate when he was assisting me with my insurance questions. I am extremely impressed with his work ethic, morals and his willingness to help people. A strong front runner in his field who sets the standard for all to follow. A must promote before other companies steal him away from State Farm!"
We responded:
"Andrew, thank you so much for your glowing review! Terreaux truly embodies the values we strive for at our office – honesty, reliability, and genuine care for our clients. Your feedback motivates us to continue delivering exceptional service. We appreciate your loyalty and look forward to assisting you further in the future!"
Eric
January 23, 2024
1
out of
5
rating by Eric
"State farm of mike whitford is the worse and poorer accommodation. They dont care long tme client they money face!!!!!! Poor very poor service"
We responded:
"Eric, I am sorry to hear that you did not receive the service you expected. please email me at mike@mikewhitford.com with the details of your experience and what the problem is so I can gain a better understanding and try to get this resolved if possible. "
Melissa Wilson
January 4, 2024
5
out of
5
rating by Melissa Wilson
"Terreaux Williams is a "good neighbor" because he is here. I own a Kia. She was stolen, found, repaired and now she is home and safe. Though the entire episode, Terreaux and State Farm kept me from panic attacks, overspending on a rental, and going a little nuts by calming me with updates. Because of Human greed on Tik-tok I'm not the only person dealing with this issue, and I am so thankful that I have Terreaux and State Farm as "Good Neighbors"!! He and his company are the reason I will be driving MY car, and not buying another car or finding lower insurance. Thank you Terreaux. Thank you State Farm."
We responded:
"Melissa, thank you so much for your thoughtful review and the shoutout for Terreaux! We're delighted to hear about your positive experience during the unfortunate incident with your car. Terreaux and our team are committed to providing excellent service, and it's heartening to know we were able to alleviate the stress of the situation for you. We understand the challenges you faced and appreciate your trust in us to take care of your auto insurance needs. Your gratitude means a lot, and we look forward to continuing to be your good neighbor!"
Morgan Bascones
December 13, 2023
5
out of
5
rating by Morgan Bascones
"Chad was so helpful with the process and I didn’t feel overwhelmed, he was very understanding and knew what I wanted. Definitely recommend!"
We responded:
"Morgan, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Chad cares a lot about our customers."
Omar
December 7, 2023
5
out of
5
rating by Omar
"Switched my car insurance from root to State Farm. Loved the rates and Terreaux Williams definitely made the process very easy. Highly recommend working with him."
We responded:
"Thank you for the review, Omar! We are glad to hear that Terreaux was able to help you with your auto insurance policy. Your feedback is important to us and we value the chance to provide you with high-quality coverage."
Chad Rafol
December 1, 2023
5
out of
5
rating by Chad Rafol
"Moved from out of state and my policy was transferred to Terreaux Williams. He's been very helpful and has responded to all my inquires very quickly via email without having to speak over the phone. Thank you for making my transition seamless."
We responded:
"Chad, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
Steven Enriquez
November 27, 2023
5
out of
5
rating by Steven Enriquez
"I worked with Terreaux Williams. VERY comfortable communicator. I suggest you ask for him because his patience was amazing, no pressure and makes me want to do business with them just to have him be my agent!"
We responded:
"Steven, thank you for taking the time to leave us a review! Terreaux is a wonderful member of our team and we are so glad to hear he was able to provide you with outstanding service and assist you with your insurance needs."
Gwen Beall
November 5, 2023
5
out of
5
rating by Gwen Beall
"I had to take time out to shine a light on Mr. Williams. Thank you for being patient and diligently making sure my concerns were attended to. He is the epitome of customer service. Thank you for making me feel like a valued customer of State Farm."
We responded:
"Gwen, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Terreaux cares a lot about our customers."
Norbert Marciniak
November 2, 2023
5
out of
5
rating by Norbert Marciniak
"Thanks to Terreaux Williams for taking the time to explain reasons for Nevada auto insurance cost increase. With his ability to search for ways to save me money, I am very pleased that he was able to help."
We responded:
"Norbert, thank you for taking the time to leave us a review! Terreaux is a wonderful member of our team and we are so glad to hear he was able to assist you with your auto insurance needs."
Betty Chames
November 1, 2023
5
out of
5
rating by Betty Chames
"Judhit is the most helpful insurance representative I have ever dealt with. She is honest and up front with everything. She treat her clients with respect and reliability. Definitely a person who cares for the customer. State Farm have done a fantastic job finding me the right coverage and is an insurance company at a very competitive price. I highly recommend Judhit as a go to person if you have insurance needs.I am very happy with them (State Farm and Judhit as my agent and representative."
We responded:
"Thank you, Betty, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Yudhit, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Martyvela Alvino
October 24, 2023
5
out of
5
rating by Martyvela Alvino
"Terreaux Williams was really helpful. It was a quick and easy process. He was very kind and and very patient since I was a fist time customer. I would recommend State Farm"
We responded:
"Martyvela, thank you! We love seeing reviews like this. Terreaux always puts our customers first and we are glad they were able to assist you with your insurance needs. Feel free to contact us anytime."
Carlos Manzano
September 28, 2023
5
out of
5
rating by Carlos Manzano
"Today I had a great experience at State Farm. I made an appointment to have someone help connect my drive safe device. I was greeted by the front office very nicely and Manuel, proceeded to help with my setup. He was kind and explain some things to, at the end, he asked if I had any questions."
We responded:
"Hi, Carlos! Thank you for the recognition of Manuel! He is a valuable part of the team and we value how much he cares about all our customers. Thank you for giving us the chance to help you with your coverage needs."
Family Life vlogs
August 25, 2023
1
out of
5
rating by Family Life vlogs
"The change policy payment police ain't nobody told me nothing 100 dollars"
We responded:
"Hello, I am sorry to hear that you were surprised by a premium charge. State Farm always mails any premium changes to you by mail. I also recommend registering your account on www.statefarm.com and setting up your notifications. My office would be happy to review your current policies, coverage, and billing with you. Please call 702-463-2400 to talk to a licensed rep. Thank you for your business. "
Adeline Hillman
August 25, 2023
5
out of
5
rating by Adeline Hillman
"Chase helped me so very much when my homeowners insurance company raised the price nearly $200! He gave me the same coverage for much less so I transferred my car insurance too! Thank you Chase!"
We responded:
"Adeline, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Chase was able to do just that for your homeowners policy! We appreciate you putting your trust in our office to help protect what matters most."